Terms and Conditions
- Bank transfer in Euro (preferred payment)
- Credit Cards (Visa, MasterCard, AmEx) – only in Heliksir’s office and in local currency GEL (Georgian Lari) at the official exchange rate of the National Bank the day of payment + 5 %.
- Cash – only in Heliksir’s office and in local currency GEL (Georgian Lari) at the official exchange rate of the National Bank the day of payment + 5%.
Booking and Deposit Policy
A non-refundable deposit of 30% of the package price is required to confirm the booking.
Bookings are unconfirmed until payment has been processed. You will receive a payment confirmation email up to two-three business days after your booking.
Once we receive your deposit we will reserve your seat until the full payment due date. If you do not send a deposit by the agreed date we will release your booking and reserve the right to sell the package to another party.
Your final payment is due 60 days prior to your first day of skiing and your reservation will automatically be canceled if we do not receive full payment by this date.
Cancellations and Refund Policy
If you choose to cancel, your 30% deposit is not refundable, regardless of when we receive your cancellation.
The remaining payment you have made will be refunded if we receive your written cancellation at least 60 days prior to the start of the Package. Otherwise, the entire payment will be retained.
No refund will be given in whole or in part for unused days/runs/vertical meters/flying time within the package due to late arrival or early departure, sickness or injury, lack of fitness or poor skiing ability.
For any Package, if you choose to stop skiing prior to completing the Package no refund will be issued for un-skied vertical meters (Multi-day packages), or unused helicopter flight time (Exclusive packages).
Weather considerations or other unforeseen problems preventing safe flying/skiing may cause Heliksir Ltd to cancel a day or part of a program. Refunds will then be issued for un-skied guaranteed vertical meters and unused flight time based on Heliksir’s established rates.
Vertical meters (Classic Heliski packages) – Details
Our Multi-day heliski packages come with a guaranteed amount of vertical meters. If this amount is not reached by the end of your program due to poor weather conditions or other unforeseen problems prohibiting safe flying and skiing, you will be refunded at a rate of 150 EUR per 1000 vertical meters unused.
You will not be eligible for a refund if you do not reach the guaranteed vertical amount as a result of illness, injury, poor physical condition or any other personal reason. When you choose to skip some runs, or to stop skiing earlier than the rest of the group, or to skip a day for any reason, you will be credited the same amount of vertical metres skied by the group that day. All skiers are expected to be in suitable physical condition to complete the purchased vertical meters in their package.
Helicopter flight time (Exclusive Heliski package) – Details
Our Exclusive Heliski package is based on helicopter flight time instead of vertical meters skied.
Flight time is the time automatically recorded from the moment the helicopter takes-off until the moment it comes to rest after landing. This does not include the time it takes to start the engine or the time it takes to stop the engine once the helicopter has landed (rotor time).
As a private group with exclusive use of one of our helicopters, your package includes a certain amount of flying hours. If on a particular day poor weather conditions or other unforeseen problems prohibit safe flying and skiing, we will attempt to reschedule the missed day.
If this is not possible, at the end of your tour, you will be refunded at a rate of 35 EUR for every unused minute.
If your group has used up the particular number of helicopter flying time allotted in the Exclusive heliski programs, but would like to carry on skiing, additional flying time can be purchased at a rate of 40 EUR per minute. This option is available only within the dates of your scheduled package.
For packages booked through a representing agent or Tour company, Heliksir Ltd takes the responsibility to issue applicable refunds to the particular agent and/or Tour Company Heliksir Ltd received payments from. The refund will be transferred directly to the same agent and/or Tour Company and not paid to the group members separately.
Other booking information
Heliksir Ltd. is the organizer of the ski packages described on our website. Any travel agent or individual representing Heliksir Ltd. is acting only as an agent authorized for encashment.
Note: the terms “skiing” and “heli-skiing” shall include downhill skiing, snowboarding, freeriding, telemark skiing and ski-touring.
By submitting a registration form online and paying a deposit, the client has entered into an agreement with Heliksir Ltd. The completed registration form -along with the terms and conditions, package type, dates and price- constitute a legally binding agreement between Heliksir Ltd. and the client requesting the booking.
We recommend that you familiarize yourself with the terms and conditions, as well as with the additional information found on Heliksir website. This will ensure that you pick the best package for your needs and that you have a full understanding of what your heli-skiing trip/package entails.
To avoid any financial burden that an unexpected cancellation or medical emergency could cause you, we strongly recommend that you purchase travel insurance that would cover trip cancellation/interruption as well as medical emergency and evacuation. Make sure the evacuation insurance also covers helicopter evacuation from the field in case of injury while heli-skiing.
Please note that medical evacuation is not included in any of Heliksir packages.
Assumption of risk & Waiver of liability
At Heliksir, we believe it is important for our guests to be fully aware of the safety issues involved in heli-skiing/heli-boarding, and to have a thorough understanding of the environment they will be exposed to. We do our best to provide you with a safe and outstanding adventure. As a guest, paying close attention to the instructions and obeying the rules is of paramount importance to help make your adventure as safe as possible.
Furthermore, as the risks associated with this type of activity cannot be eliminated entirely, you must understand and accept these risks. To take part in any of our programs, every guest is required to sign a Release of Liability/Acceptance of Risks agreement. Please, read this document carefully before booking; you will be asked to sign it at the time of check-in.